Need a hand with one of our apps, a digital loyalty card, or a pass in your Apple or Google Wallet? We're happy to help.
Contact us
Email hello@previouslyunknown.co.nz with a short description of the problem, or use the contact form on our home page. We aim to respond within 1–2 business days (NZT).
What to include
- The app or service you're using (e.g., a shop's loyalty card).
- Your device and platform (iPhone or Android).
- What happened, and what you expected to happen.
- A screenshot, if that's easy to grab.
Loyalty cards & wallet passes
If a stamp card in your wallet looks out of date, open the pass and pull down to refresh — it will fetch the latest balance. If a card was added for you by a shop, that shop is the first port of call for questions about stamps or rewards; for anything technical, contact us directly.
Privacy requests
To request access to, or correction of, your personal information, see our privacy policy and get in touch using the same email address.